Student Information

STUDENT INFORMATION

Student Support

Australian Skills Group can provide a range of resources and assistance to students with learning support needs. Regardless of when support needs are identified or established, we can arrange internal or, if required, external assistance to ensure your learning needs are met. Don’t let language, literacy or numeracy concerns stop you from achieving your learning goals.

Our Enrolment process requires all learners to undertake a Language, Literacy and Numeracy test in order that we can identify in advance any learning needs you may have. Support may include undertaking Foundation Skills training and/or attending tutorial sessions tailored to your needs.

World Class Experience

ASG provides the majority of courses using a face-to-face method of training delivery. This tried and trusted method allows students to fully engage with their learning, their peers and their trainers. Our trade skills training is conducted in our custom built trade workshops with a focus on practical, hands-on learning; and knowledge-based training is delivered in fully equipped, classroom environments.

We also engage regularly with Industry to ensure that our course content is current, relevant and ‘trending’; and that the plant, tools, equipment and machinery used, meets industry standards and current practices.

Our focus is on providing job-ready students to meet workforce gaps and shortages.

Our first class facility has been developed in consultation with industry to provide you access to the machines and systems used in the real world, optimising your on-the-job practical experience.

Student Services

Our Student Services team are there to provide you with face-to-face information, advice and assistance in a friendly and convenient manner.

We offer a comprehensive range of services including administrative support, referral services and career advice. Student Services are your first point of contact for anything outside the classroom. Whatever your needs or circumstances Australian Skills Group has the people and resources to help you focus on your studies and a successful course outcome.

Learning Support

Please click on links below to access student information:

Complaints and Refunds:

Refer to Student Handbook

Privacy Policy:

Refer to Privacy Policy

Student Fees & Charges

Australian Skills Group fees and charges are detailed in the Student Handbook and/or course brochures and are advised to students at pre-enrolment.

Fees, charges and payment terms may vary depending on fund source. Government funded courses have individual program rule requirements. These are detailed in the pre-enrolment terms and conditions.

Refunds

ASG will provide a full refund of all fees paid in advance where cancellation of enrolment occurs before commencement of course/semester/stage or census date.

Cancellations or withdrawal after commencement of course/semester/stage or census date will result in no refund.

Exception: for User Choice funded courses, a pro-rata refund will apply for units commenced but not completed.

Refer to Refund Policy in Student Handbook for more details.

Fee Protection

Australian Skills Group have made provision to safeguard students fees paid in advance of course/tuition delivery. ASG will not collect more than $1500 in advance of course commencement so where course fees are greater than $1500, fees will be collected in semester/stages in accordance with tuition delivery. After course commencement, ASG will collect no more than $1500 in advance of training delivery. This will be calculated pro-rata.