ASG provides valuable learner support in small groups or one-to-one, as well as access to tutorial classes.
Sometimes you may need help with a particular subject or skill.
Perhaps maths isn’t your strong point, or you find it hard to express ideas in writing for essays or exam answers. If you need help like this, we can offer you tutorials and other forms of learner support to prepare and assist you in achieving your learning outcomes and goals.
Learner support may help you with:
Depending on your needs, we offer learner support:
Training support needs are initially identified pre-course, through the completion of an ASG LLN &/or through student disclosure of information.
LLN assessment tools are contextualised to the relevant industry area and on completion by the student, are reviewed by the ASG assessor to determine any learning areas that may require additional assistance. All ASG trainer assessors hold the required LLN unit of competency credentials.
Where LLN support is required, the student is advised and a Learning Support Plan developed. The student is required to attend Learning Support tutorials and is scheduled days, times and allocated a trainer.
When you study at ASG, you’re never alone. You can get help and assistance with every aspect of your study life – from study support and student resources, to counselling, guidance, and help finding jobs or accommodation.
Services for every aspect of your student career
ASG provides support services across all our training locations. Whatever your needs or circumstances, we have the people, the resources, the counselling and the facilities to help you focus on your studies and training.
Students can seek help from our Guidance Officers with matters regarding courses, career choice, pathways and opportunities, as well as assistance with resume writing, job applications and interview skills.
Students enrolled with ASG are able to access a range of services to assist in career development and personal support.
ASG Guidance Officers can help you to:
Our Student Support Officer is the first point of contact for students requiring welfare support and assistance. This information is advised during the pre-course information / induction sessions.
Welfare services provided or referred by ASG includes but is not limited to:
All services are provided confidentially and in accordance with privacy regulations. External support may require a fee to be paid by the student.
Australian Skills Group fees and charges are detailed in the Student Handbook and/or course brochures and are advised to students at pre-enrolment.
Fees, charges and payment terms may vary depending on fund source. Government funded courses have individual program rule requirements. These are detailed in the pre-enrolment terms and conditions.
In the event that ASG cancels a class ASG will provide a full refund of all fees paid in advance where cancellation of enrolment occurs before commencement of course/semester/stage or census date.
Cancellations or withdrawal after commencement of course/semester/stage or census date will result in no refund.
Exception: for apprenticeship funded courses, a pro-rata refund will apply for units commenced but not completed.
Refer to ASG Refund Policy in your Student Handbook for more details.
Australian Skills Group have made provision to safeguard students fees paid in advance of course/tuition delivery. ASG will not collect more than $1500 in advance of course commencement so where course fees are greater than $1500, fees will be collected in semester/stages in accordance with tuition delivery. After course commencement, ASG will collect no more than $1500 in advance of training delivery. This will be calculated pro-rata during the course via a agreed payment plan.
