ENROLMENT TERMS AND CONDITIONS
Conditions of Enrolment
Students must meet minimum age, academic suitability & individual course entry requirements.
Students enrolling in state or commonwealth government funded or Loan programs must meet & abide by all program criteria.
Students must have reviewed & understood pre-course information provided to them via email or on the ASG website.
The student acknowledges that they have read and understood the course content, assessment requirements, Industry Placement requirements (if applicable) and potential career paths / job outcomes of their chosen course.
The student is responsible for notifying ASG if they have any medical condition or disability or require assistance in their training.
The student must meet academic course progress requirements and attend all scheduled classes. The student has read, understood and agrees to abide by the Student Code of Conduct detailed in the Student Handbook & during Induction.
The student will provide ASG with their verified Unique Student Identifier (USI), unless exempt.
ASG reserves the right to change or replace trainers at any time, cancel a course or unit prior to commencement of each semester and make changes to the syllabus or
timetable at any time, within it’s rights as an education provider; and without breaching any provider obligations under prevalent laws and standards.
A qualification may be superseded or replaced from the National Register and students may be required to transition to the new qualification.
Language Literacy and Numeracy
Students are required to undertake a LLN assessment pre-course in order that ASG can identify any individual support requirements. Learning support will be provided by trainers in-class or internally through scheduled Tutorial Support
sessions. This support is free of charge.
In identifying LLN requirements, students’ are required to have basic skills to:
o write and record information
o read and interpret information
o apply basic mathematical functions
Any specialist or external support required will be at the student’s own expense, though this can be arranged by ASG.
Support Services
ASG is committed to providing all students the opportunity to achieve a successful course outcome. Students are encouraged to disclose any individual learning or support needs at any stage of their learning journey in order that
ASG can arrange assistance, support or advice where required.
Credit Transfer
ASG recognises the Australian Qualifications Framework (AQF) and AQF certification documentation issued by other Registered Training Organisations.
Students may apply for credit by completing the Credit Transfer Application form and providing suitable evidence. ASG will verify any evidence provided with the relevant third party. Where Credit Transfer is granted, the student will not be required to attend training or assessment in the relevant unit/s. This may not reduce the course duration. Fees will be adjusted accordingly.
Skills Recognition
Any application for a skills upgrade must be made using the Skills Recognition Pre-Screening Candidate Kit. Applicants are required to undergo a Self assessment, interview, workplace validation and industry verification with a qualified assessor and industry to ensure suitability for this process & are responsible for providing valid, sufficient, and current evidence. Assessment fees apply.
Reassessment
If a student is deemed Not Yet Competent for a Unit of Competency, ASG permits two assessment resubmissions. Any additional attempts must be justified reassessment fees apply. Students required to re-enrol in a unit will be required to pay the tuition fees for that unit again. Reenrolment may occur in a different semester or stage of the course and can affect the course end date.
Course Fees, Payments and Refunds
Current course tuition and resource fees are published on the ASG website and/or course factsheets. Non-tuition fees & other charges are published on the ASG website & in the Student Handbook.
ASG reserve the right to change course tuition and nontuition fees at any time.
ASG will not issue any AQF certification documentation where fees remain unpaid, unless required to do so by state or commonwealth funded program rules.
Administration Charges
In accordance with the Standards for RTOs 2025, ASG accepts and provides credit to learners for units of competency previously awarded by another RTO. ASG will authenticate the results with the other RTO prior to awarding the credit. On request, ASG will also provide verification / authentication to other RTOs where learner permission has been granted.
Where any third party that is not an RTO requests verification / authentication of AQF certification issued by ASG, an administration fee of $150 will apply.
Fee Payment & Protection Measures
ASG does not collect more than $1500 in advance. Where course fees are greater than $1500**, $1500 will be due on the first day of course and the remaining fees will be apportioned in equal amounts across the course duration.
If the full course fees are less than $1500, full payment (less the prepaid enrolment fee) is due on course commencement.
**VET Student Loans student fees are protected through the Tuition Protection Service (TPS). VSL tuition fees and conditions are governed by the VET Student Loans Act and detailed on the ASG website and VSL Student Handbook.
Late Payment & Non-payment of Fees
Late (overdue) or non-payment of fees will incur a $50 charge.
A student who has outstanding fees owing will not be permitted to attend class and will have academic results withheld until the fee debt is paid in full.
ASG will not issue any AFQ certification documentation where fees remain unpaid.
Students are encouraged to talk to Student Support in advance if they are having difficulty paying their fees in order that alternative arrangements can be made through a payment plan.
Refunds
All refunds are in accordance with ASG’s Refund Policy, available on the ASG website and in the Student Handbook.
After course commencement there will be no refund of fees paid, unless required by state or commonwealth government program rules. Refer to the Student Handbook for program specific refund requirements.
Course Withdrawal / Cancellation
The student is required to notify ASG in writing or by requesting a Course Withdrawal Form should they wish to withdraw from their course or cancel their enrolment. Contact info@asg.edu.au.
Should it be necessary for ASG to withdraw a student from a course due to non-attendance, lack of progression or misconduct the student shall be advised in writing and provided 20 days to appeal the decision. ASG will not cancel the student’s enrolment until the Appeals process has been finalised. Refer to ASG’s Complaints and Appeals policy on the ASG website or in the Student Handbook.
Qualification Issuance
ASG is responsible for the issuance of AQF certification documentation. Statements of Attainment or Certificates are only issued to students electronically who have been assessed as competent in accordance with the requirements of the
training product in which they are enrolled.
AQF certification documentation will not be issued where
fees remain unpaid.
Students can choose to have their certificate:
- Emailed to them free of charge upon completion,
- Collect in person from ASG at no cost, or
- Posted to their nominated address for a fee of $10.00
Students are responsible for the safe storage of their Certificates and Statements of Attainment. If a student requires a reissue of their Certificate or Statement of Attainment, a $50.00 fee will apply.
Complaints and Appeals
ASG will address all complaints and appeals in a fair, constructive & timely manner. All students have the right for their complaint or appeal to be heard & for an impartial decision to be made. If a student wishes to make a formal complaint they are required to lodge their complaint in writing. Please refer to the ASG website or Student Handbook for more information. Students have the right to lodge an external appeal with the Training Ombudsman if not satisfied with the outcome. This policy does not remove the right of the student to take further action under Australian Consumer Protection Laws http://www.australia.gov.au/Consumer_Protection or to lodge an appeal with a relevant external body or to take other legal action.
Consumer Rights
ASG is responsible to every learner for the quality of the training and assessment provided, and for the issuance of the AQF certification documentation.
In the event that ASG, or any third party delivering training & assessment on its behalf, closes, cancels, or ceases to deliver for any reason, a course or part of a course that a student is enrolled in, a refund of fees paid for services not provided will be provided by ASG. Students who have already been assessed as competent for some units will be issued a Statement of Attainment for these units & the costs of issuing the Statement(s), including training, assessment & administration fees, will be deducted from the refund total.
Where there are any changes to agreed services, ASG will advise students as soon as practicable, including in relation to any new or existing third-party arrangements or a change in ownership.
Students’ rights as a consumer are protected under Australian Consumer Law.
Legislative & Regulatory Requirements
Under the Data Provision Requirements 2012, ASG is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER). ASG is also required to collect your personal information under the VET Regulator Act 2011 & the Student Identifiers Act 2014 (Cth).
For more information on how ASG collect & use your personal information refer to ASG’s Privacy Policy on the ASG website, in the Student Handbook and on the ASG Enrolment Application form.