Certificate II in

The SIT20316 Certificate II in Hospitality course provides the basic operational hospitality skills to work effectively in a food and beverage environment. It is suitable for all ages and includes a full range of basic key skills including Responsible Service of Alcohol, safety and food hygiene and table service of food and beverage.

The learning is practical and hands-on, providing useful workplace skills and can be contextualized to any hospitality workplace environment. It is ideal for those looking for an entry-level hospitality position.


The SIT20316 Certificate II in Hospitality qualification consists of 12 units of competency:

Core Units

  • BSBWOR203: Work effectively with others
  • SITHIND002: Source and use information on the hospitality industry
  • SITHIND003: Use hospitality skills effectively
  • SITXCCS003: Interact with customers
  • SITXCOM002: Show social and cultural sensitivity
  • SITXWHS001: Participate in safe work practices
  • SITXFSA001: Use hygienic practices for food safety
  • SITXFIN001: Process financial transactions
  • SITHFAB002: Provide responsible service of alcohol
  • SITHFAB004: Prepare and serve non-alcoholic beverages
  • SITHFAB005: Prepare and serve espresso coffee
  • SITHFAB007: Serve food and beverage


Barista (Espresso Coffee Machine Operator)

Food and Beverage Attendant

Front Desk Receptionist

Function Attendant

Function Host


Bar Attendant

Wait Staff


12 weeks

(2 nights per week – work placement and independent study additional)

Delivery Model



Contact us for details.