The way we handle personal information or requests for personal information is outlined below.
Australian Skills Group staff, students and alumni should also refer to the Privacy Statements, which
contain information and specific detail regarding how we collect and manage your personal


Use and disclosure of personal information

Australian Skills Group is committed to responsible collection and management of personal and
health information (referred to in this statement as personal information) consistent with
the information and Privacy Act 2009 (QLD) and our Privacy Policy. All areas of Australian Skills
Group treat personal information and health information in accordance with our Privacy Policy

Australian Skills Group website users

When you visit our site, Australian Skills Group may collect your personal information as well as data
about your interaction with our website.

Automated collection of data

We use functional, analytical and tracking cookies (or similar technologies) which are saved to your
web browser to personalise your visit to our website. For this purpose, the cookie collects your IP
address, browser type, browser language, date and time of your request, and the identity of your

We collect data using cookies to help us better understand how people use our website and to give
website visitors a better experience. You may choose not to accept cookies by opting-out
of DoubleClick or opting-out of Google Analytics.

More information about how we use functional, analytical and tracking cookies (or similar
technologies) and how you may manage them can be found on Manage cookies on the Australian
Skills Group website.

Collection from you

Australian Skills Group collects your personal information when you supply it to access restricted
areas of our websites, request information, complete online surveys and forms, or when offering
feedback about Australian Skills Group’s website. We collect this personal information to fulfil your
service request and facilitate your participation in surveys.

If you choose not to accept cookies or supply your personal information, we may not be able to
personalise your experience, provide you with access to restricted websites, or fulfil your request
and it may limit your ability to participate in surveys and other feedback activities.

Employment at Australian Skills Group

 When you apply for a role at Australian Skills Group, we collect your personal information to administer your application and assess your suitability for the relevant position. 

If your application is successful, the personal information Australian Skills Group has collected will form part of your employment record and will be used to administer your employment at Australian Skills Group. 

If your application is not successful, Australian Skills Group may keep your submission and related documents on file for a reasonable period and may use your information to communicate with you about other employment opportunities that may be of interest. If you do not wish your details to be retained, please email Australian Skills Group via and request that they be removed. 

Visitors to our campuses
When you are on our campuses, your personal information is collected in the ways outlined below.
Australian Skills Group will use this information to enable access to campus facilities, to confirm
access rights and identity, to enhance the safety of staff, students and visitors to the Australian Skills
Group campuses, to protect Australian Skills Group’s property, and for planning, quality assurance
and analytics purposes.

When you turn on wi-fi on your personal device, Australian Skills Group collects your unique device
identifier as well as where and when you connect to the wireless network. Australian Skills Group uses this information to assist users having connectivity issues, for planning, quality assurance and analytics purposes. Australian Skills Group does not disclose this information to third parties, other than its contracted service providers, except where required or authorised by law.


Australian Skills Group Alumni and Supporters
Australian Skills Group collects and uses personal information about its alumni, donors, and wider
community of friends and supporters. Australian Skills Group may collect personal information
directly from you or from publicly available sources.

Your personal information is used for the primary purpose of staying connected with you, providing
you with services, keeping you informed about marketing activities and opportunities that may be of
interest to you.

Australian Skills Group may also use your personal information to assist with planning and quality
assurance, to invite you to participate in surveys and research, to comply with legislative reporting
requirements, and as permitted or required by law.

For these purposes, Australian Skills Group may share your personal information with Government
departments and with service providers who are subject to contractual privacy obligations.

Individuals applying for admission to Australian Skills Group

When you apply to Australian Skills Group, we collect information from you directly and also from
relevant third parties, including referees, secondary schools, tertiary admission and testing centres
and other education providers.

This information is used primarily to assess your eligibility for admission into Australian Skills Group
and selection for specific courses. If your application is successful, your information will be used to
offer you a place in a course and to administer your acceptance or refusal of that place.

You should also expect Australian Skills Group to use your information to:
• provide you with information related to your application for admission (e.g.
about fees, equity and access entry programs and course requirements)
• provide information on additional opportunities for studying at Australian Skills
• help us with marketing initiatives
• conduct planning and quality assessment activities
• invite you to participate in surveys or employment research.

As part of the selection process, Australian Skills Group will disclose your personal information to the
extent necessary to verify your qualifications or experience. On admission, the personal information
collected in the application process will form part of your student record and will be managed in
accordance with Australian Skills Group’s Privacy Policy.

Use of contracted service providers

Australian Skills Group engages consultants and contractors to provide it with services. Contracted
service providers are bound by contract to:

• use personal information provided by Australian Skills Group only for the
performance of the contracted services
• to have in place administrative and technical measures to keep the personal
information secure
• to protect personal information from unauthorised access, use, disclosure,
modification or deletion.

Australian Skills Group discloses personal information to its consultants and contractors only to the
extent required by them to provide the contracted service.

Your use of services provided by a third party may also be governed by that third party’s terms of
service and privacy policy. Australian Skills Group encourages you to review these before using those

Access to information by third parties

Australian Skills Group does not provide personal information about its staff and students to third
parties, other than its contracted service providers, unless we’re satisfied that:

• the disclosure is authorised under relevant privacy legislation
• the associated staff member or student has given their consent
• it is required by law to disclose information.

If privacy legislation authorises Australian Skills Group to disclose information, we will assess the
request on a case-by-case basis and will use our discretion to determine whether to disclose
information. Australian Skills Group is not legally obligated to disclose personal information when
authorised to do so.


If you believe that Australian Skills Group has engaged in an act which constitutes an interference
with your privacy, you can make a complaint directly to Australian Skills Group. Complaints must be
made within three months of the time that the complainant first became aware of the alleged

A complaint should contain full details of how the individual believes their privacy has been
breached, including a thorough description, with names and dates if known. Details of the complaint
will be disclosed to the relevant operational unit of Australian Skills Group and/or persons named in
the complaint, so that it can be investigated and handled fairly. Details may also be disclosed to
others that Australian Skills Group believes has information relevant to the complaint.

Complaints from individuals who are neither staff nor students of Australian Skills Group are
investigated and managed pursuant to Australian Skills Group’s Privacy Policy