BSB30115

Certificate III in
Business

The BSB30115 Certificate III in Business qualification covers the skills and knowledge required to work effectively individually as well as part of a team in any business environment. Units can be altered to suit individual workplace training needs/industry environments, where required.

Delivered face-to-face at our Brendale campus it can also be undertaken as a traineeship in the workplace.

Government Funding

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Units

The BSB30115 Certificate III in Business qualification consists of 12 units of competency:

Core Units

  • BSBWHS302: Apply knowledge of WHS legislation in the workplace
  • BSBCMM301: Process customer complaints
  • BSBCUE307: Work effectively in customer engagement
  • BSBCUE309: Develop product and service knowledge for customer engagement operation
  • BSBCUS301: Deliver and monitor a service to customers
  • BSBDIV301: Work effectively with diversity
  • BSBFLM303: Contribute to effective workplace relationships
  • BSBFLM309: Support continuous improvement systems and processes
  • BSBFLM312: Contribute to team effectiveness
  • BSBINN301: Promote innovation in a team environment
  • BSBWOR301: Organise personal work priorities and development
  • BSBWRT301: Write simple documents

POTENTIAL CAREER PATHWAYS

Customer Service Officer

Administration Officer

Personal Assistant

Receptionist

Manager

DURATION

Up to 12 Months (Workplace Based)
OR
Full-time over 4 weeks (Campus Based)

Delivery Model

Workplace/ Face-to-Face in Brendale

Fees

This program is funded through the Queensland Government’s Certificate 3 Guarantee program and a Student Co-contribution fee applies:

$50 Non-Concession

$25 Concession

Eligibility criteria applies.